Scientists can define a human being by their physical characteristics. People who are able to behave sensibly decide on which decisions to make or not to make. The decision-making process mirrors people’s values that lead them to decide on what steps to preempt to solve any controversial issues (TEDx Talks, 2014). During the presentation, Dr. Joe Arvai introduces such a term as “ethical oil,” implying the influence of social backgrounds and contests in charge of individuals’ perception of the world. This very perception impacts the decision-making process structure when a person comprehends the way they can manage their issues.
In other words, the decision-making process is the behavioral management structure of detecting individuals’ problems and opportunities and ways of issuing resolutions. The process of decision is not quite as simple as it seems. As the speaker points out in the second video, people make their organized decisions on the scale according to the availability of information and the possibility of failure. The decision-maker uses their cognitive abilities to evaluate both negative and positive outcomes to choose what behavioral pattern to follow while overcoming problems or getting desirable effects. The decision-maker operates on:
- Certainty (fully available information);
- Risks (the acceptance of failure);
- Uncertainty (the unawareness of what particular goals to achieve);
- Ambiguity (a manager cannot accomplish achieved goals and solve problems fully; they cannot define alternatives clearly).
Six steps of the decision-making process:
- Recognize decision requirements (what steps a decision-maker has to implement to solve a problem);
- Diagnosis and analysis of causes (what outcomes this decision can produce);
- Development of alternatives (what alternative a decision-maker has to consider in case of failures);
- Selection of the desired option (evaluation of possible alternatives and the choice of the most beneficial one);
- Implementation of alternative (the development of methods to introduce the preferable alternative);
- Evaluation and feedback (assessment of the outcomes of the decision-making process and communicating with the participants of this process).
TEDx Talks (2014). How to make better decisions | Dr. Joe Arvai | TEDxCalgary . Web.