SOLER is an acronym used to summarize a process of effective communication which impacts the way we deal and respond to clients. The way we respond to clients influence the way we create a helping relationship with them. In order to provide help to a client, one must listen carefully to what the client has to say by analyzing his/her verbal and body language. There are five main listening behaviors that are represented by the acronym. They include; Looking Squarely, Open posture, Leaning, Eye contact and adopting a relaxed posture.
Facing the client squarely
To enhance your listening ability in order to pay attention, you have to face the client squarely. Facing the client does not mean just turning your face towards him/her but also the entire body. This make the client feel that he or she is being given maximum attention. In addition, in this posture it is easy to grasp everything that the client says. By turning towards the client, you pass a massage that what he or she is saying is very important and that his or her input is highly valued. Therefore, it is important to arrange the office in a manner that during an interview you can easily face the client and he or she can also see you. This will enhance the communication between both of you.
Adopt an open posture
There are several postures that clearly show that you are not interested in what the client is saying. For instance, when talking to a client you signify lack of interest in what he/she is saying by crossing your arms and legs. It shoes that you have an already preconceived assumption about their suggestions or situations.
Lean toward the client
While talking to a client, one has to display interest to what the client is saying and a way to show that you are attentive is by leaning towards him/her. Leaning towards the client while he or she is talking shows that you are interested in his/her story. Leaning back and placing your legs on the desk shows you are not attentive. Another sign that signifies that you are detached from what the client is saying is by putting your arms behind your head. However, you should be careful not lean too close toward the client lest you intrude his or her private space.
Maintaining a good Eye contact
Another way of showing the client that you are interested in what he or she is saying is by maintaining good eye contact. However, maintaining eye contact does not mean continuously gazing at his or her eyes. This can make the client uncomfortable. Therefore, it is advisable to keep direct eye contact but you have to keep shifting your eyes to other parts of the client’s face. One can shift focus from the clients face once in awhile and look at what the client is holding but this should not take long before getting back to direct eye contact.
Having a relaxed posture
The advantage of being relaxed while holding a conversation is that it coveys confidence in what you are skilled to do. This also gives the client confidence in talking to you because they feel you are the right person. But being relaxed should not be confused with being casual. When you are relaxed, you make the client feel comfortable by creating the right environment.