The quality and effectiveness of services is always critical in case management and problem solving. Case managers need professional training and skills and not just brokering services. An effective case manager engages clients based upon their determination. It also minimizes complications and ensures there are no unnecessary hospital admissions. Such professionals need to adhere to the highest ethical practices by knowing the agency and apply moral theories (McLeod, 2013). Case management is critical in regards to ensuring that clients with a wide range of problems receive the required services accordingly (Leukefeld, 1990). Case management helps in more definitive strategies for solving problems with reduced paperwork.
Autonomy is one of the ethical principles which counselors need to deliver by ensuring a proper identification of rationale and purpose of approaches, such as intensive case management style (Hangan, 2006). However, the pursuit of such interests should not interfere with others’ freedom. This autonomy concept asserts that counseling should not be undertaken unless the client involved makes a choice to be engaged. Interventions in case management are based upon the willingness and determination of the client.
The second major principle in case management is the non-maleficence. It refers to the command to all the healers and helpers to ensure no harm is done. The principle emphasizes the codes of conduct which the counselors are supposed to have been trained to a certain caliber of competence. The counselors should maintain and monitor their competence by training, consultation, and supervision. They should only work inside their competence’s limits. In other words, it is a major aspect of a capability of demonstrating competent behavior, which is professional and ethical (Fink-Samnick, 2016). The non-maleficence principle is applied in management through its core functions: advocacy, monitoring, assessment, and goal setting. Advocacy is a crucial role for case managers as it ensures that clients receive the services they are entitled to. Thus, errors and harm to the clients are reduced or avoided completely.
Fink-Samnick, E. (2016). Title protection for professional case management. Professional Case Management, 21(4), 201-206. Web.
Hangan, C. (2006). Introduction of an intensive case management style of delivery for a new mental health service. International Journal of Mental Health Nursing, 15(3), 157-162. Web.
Leukefeld, C. G. (1990). National health line. Health & Social Work, 15(3), 175-179. Web.
McLeod, J. (2013). An introduction to counselling (5th ed.). McGraw-Hill Education.